Terms of Service

FreeCare operates an online marketplace that connects patients seeking dental and medical treatment with verified clinics in Australia. Our platform allows patients to upload treatment quotes or describe their needs, and we use artificial intelligence to match them with clinics that can offer competitive pricing.

FreeCare acts as an intermediary only. We are not a medical provider, do not provide medical advice, and do not endorse any particular clinic or treatment. All clinical decisions and treatment outcomes are the sole responsibility of the treating practitioner and the patient.

By using FreeCare, you represent and warrant that:

• You are at least 18 years of age or use the platform under the supervision of a parent or guardian.
• You have the legal capacity to enter into these terms.
• You are not located in a jurisdiction where use of our platform is prohibited.
• All information you provide is accurate, current, and complete.

As a patient using FreeCare, you agree to:

• Provide accurate information about your treatment needs and location.
• Not upload fraudulent, misleading, or duplicate quotes.
• Not use the platform to harass, abuse, or spam clinics or other users.
• Not attempt to circumvent our matching system or contact clinics outside the platform to avoid our lead generation process.
• Not use automated tools, bots, or scripts to interact with the platform without our express written permission.
• Respect clinic pricing and policies when contacting them through our platform.

Clinics registered on FreeCare agree to the following:

• Accurate Pricing: All prices and treatment costs displayed on the platform must be accurate, transparent, and inclusive of any applicable fees. Misleading pricing may result in immediate suspension.
• Professional Standards: Clinics must maintain all required licences, registrations, and insurance under Australian law, including AHPRA registration for all practitioners.
• Responsive Communication: Clinics must respond to patient enquiries promptly and professionally.
• Compliance: Clinics must comply with all applicable Australian laws, including health privacy obligations under the Privacy Act 1988.
• Prohibited Conduct: Clinics must not submit fake reviews, manipulate pricing comparisons, or engage in any deceptive or misleading conduct.

For Patients

FreeCare is free for patients. There are no charges for uploading quotes, receiving matches, or contacting clinics through our platform.

For Clinics

Clinics pay a subscription fee for access to patient leads and platform features. Payment terms, including fees, billing cycles, and cancellation policies, are specified in the clinic's subscription agreement.

• All payments are processed securely through Stripe, Inc.
• Subscription fees are non-refundable except as expressly provided in the subscription agreement.
• Clinics may cancel their subscription at any time. Access to platform features continues until the end of the current billing period.
• Late payments may result in suspension of platform access.

The FreeCare platform, including its design, logo, text, graphics, software, and AI models, is owned by FreeCare Pty Ltd and protected by Australian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for its intended purpose. You may not copy, modify, distribute, reverse-engineer, or create derivative works of our platform without our prior written consent.

To the maximum extent permitted by Australian consumer law (including the Competition and Consumer Act 2010 (Cth)):

• FreeCare provides the platform on an “as is” and “as available” basis. We make no warranties regarding the accuracy, reliability, or completeness of clinic information, pricing, or AI-generated match results.
• We are not liable for any treatment outcomes, misdiagnoses, or clinical decisions made by clinics or patients.
• Our total liability for any claim arising from your use of the platform is limited to AUD $100 or the total fees paid by you in the 12 months preceding the claim, whichever is greater.
• We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill.
• Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.

If a dispute arises between you and FreeCare, the following process applies:

1. Informal Resolution: Contact us at support@freecare.com.au and we will work to resolve the issue promptly.
2. Mediation: If informal resolution fails, both parties agree to attempt mediation through a mutually agreed mediator in Sydney, New South Wales.
3. Jurisdiction: If mediation is unsuccessful, disputes will be resolved in the courts of New South Wales, Australia.

For disputes involving clinics and patients, FreeCare may assist in facilitating communication but is not responsible for resolving disputes between users.

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these terms.

FreeCare may suspend or terminate your access to the platform at any time, without prior notice, if:

• You breach any provision of these Terms of Service.
• Your conduct could harm other users, third parties, or FreeCare's reputation.
• We are required to do so by law or regulatory authority.
• You are a clinic and your subscription payment is delinquent.

Upon termination, your right to access the platform ceases immediately. Sections 6 (Intellectual Property), 7 (Limitation of Liability), 8 (Dispute Resolution), and 9 (Governing Law) survive termination.

We reserve the right to modify these Terms of Service at any time. Material changes will be notified via email or through a notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the modified terms.

For questions, concerns, or notices regarding these Terms of Service, please contact us:

• Email: support@freecare.com.au
• Post: FreeCare Pty Ltd, PO Box 123, Sydney NSW 2000, Australia